At Mobile Glass, when a quote is provided to a customer it includes everything that is necessary to complete your auto glass repair or windshield replacement in Austin or any other region we service. There are no additional or “surprise” fees when we show up or after the work is completed. Though it’s not surprising other companies do this, it’s never acceptable. There are two exceptions to this rule. First, if the information provided by the client is incorrect it may require us to order a different or additional part(s) —those costs are the responsibility of the customer. Second, if vehicle has any damage from work done by another service provider that may be unseen or unknown by the customer or our technician prior. This can happen in cases where a previous installer has glued the clips that hold trim, mouldings, or the cowl, etc in place, rather than attaching new ones. This and similar findings is commonly known as a “hack job.” Sadly, it still occurs from time to time. Hack jobs and wrong information aside, Mobile Glass provides you an up-front cost with EVERYTHING included; part(s), materials, labor, taxes/fees, mobile service, vacuuming/disposal of old glass, sticker transfer, and lifetime warranty. Rarely, if ever, will you receive an “out the door” price from other providers.
When getting a quote from an auto glass company, ensure that the price is indeed the final price. Many companies will only quote a base price, which only includes basic parts and labor. Then, additional charges are added on, such as mobile service and disposal fees. If you have stickers on your existing glass, ensure that the cost of transferring these stickers is included in your quote as well, as this is not normally included in the quote price.
Although standard urethane and glues are used, there may also be an option to use an upgraded version, which there is an additional cost for. The choice for this depends largely on your vehicle and the technology in the glass, such as infrared glass or embedded heated elements that require a different grade of adhesive.
Other additional costs that may be charged include the gel pad for the rain sensors or special clips that are required to hold the molding around the exterior or base of the windshield. When getting your quote, take the time to ask if all of these elements and services, such as disposal, are included.
If you have any questions, please comment below or call us. We are here to help.